![]() “It’s a big bet to place on a particular technology in this space,” he said. On the subject of mobile payments, Burnett said the company is holding back on investment in mobile payments, as the market is currently crowded and it is not yet clear which form of payment will prevail. The retailer is currently implementing a second-generation kiosk in the form of a plate wall, which allows customers to view its full range of crockery and order sets to be delivered. ![]() ![]() “Everything we do, in terms of technology innovation in the front of the business, is all about creating an attractive, engaging experience for customers," he said. “Because space is a premium, and costs us a lot, we need to know we are getting the maximum value,” said Burnett. Other areas of innovation include using technology to allow retailers to see where customers are physically in store to help it plan the use of space more effectively.
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